Support
Frequently asked questions
Is it really free to get a valuation?
Yes. Submitting your watch for valuation is completely free and comes with no obligation to sell.
Which dealers will see my submission?
Only WeBuyTime-approved dealer partners can view submissions. We vet every partner before they gain access.
Why do you ask about UK residency?
It helps us and our dealer partners confirm that any resulting sale complies with UK regulations around the purchase and export of watches.
What if I don't have the box or papers?
You can still submit your watch. Having the full set can increase its value, but dealers regularly value watches without them.
How will I be contacted?
Exactly the way you tell us to — by email, SMS, telephone or post. You choose your preferred method(s) during submission.
Am I obligated to sell?
No. You're free to review any offers and decide not to proceed at any point.